![]() ![]() I’m investigating that but I can tell you if you can get to the table it’s a great resource when looking for update knowledge which you can find here: Cisco Contact Center ES Release Table Previous notification of such was done in a few different ways either by the web, social media on critical items, your Account Team, email or some other manner.Įnter Webex Teams to make such release notifications substantially easier in my opinion.Īt some point recently Cisco started compiling all ES release notes in a nice table which sadly seems to only be in the partner space currently that or my current entitlements are wrong for access to it. It is inevitable for something like that to happen with so many moving parts and it is just as inevitable that their will be software updates, ES (Engineering Special) releases, hotfixes or similar items that come out to fix those issues. From CVP to ICM to CUIC to Finesse and everything in between their are a million components meaning their are just as many if not more chances for bugs to creep up. ![]() This has really changed the way I approach the Cisco Contact Center space and ever since then I have been looking for ways to incorporate different elements into that world.Įveryone in the that Contact Center space, regardless of if its UCCX or PCCE or full blown UCCE, knows just how complex and how many different software elements make that engine go. I have a few different posts queued up that I am working on but this one is too useful, I think, to not make it a priority.Īt CLUS in June I was in a session talking about rethinking what is possible with CVP and how you can leverage different API’s, SDK’s or whatever to go beyond traditional deployments. Posted on Augby Andrew or Andy but not Drew
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